Returns Policy
You may return most unopened items purchased within 14 days of the original delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items Exempt from Return
- Downloadable software products
- Custom cable assemblies
- Cable cut to length
- Goods ordered directly from the manufacturer specifically for your order
- Cable and/or assemblies made to order
- Cabinets
Return Conditions
If the item is returned for any reason other than being defective or a result of our error, you are responsible for the return shipping costs and will be charged a restocking fee of 25% of the goods value (or £15 admin costs, whichever is higher). No carriage/postage costs will be refunded.
No returned merchandise will be accepted without a Return Material Authorisation (RMA) number. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
To complete your return, we require a receipt or proof of purchase.
Situations Where a Refund May Be Refused or Partially Granted
- Goods with obvious signs of use
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit applied to your original payment method within a certain number of days.
If you have not received a refund, first check your bank account, then contact your bank or card company — it may take time before your refund is officially posted. If you still have not received it, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. Exchanges can only be sent to Mainland UK delivery addresses. To exchange an item, email [email protected].
How to Return
To return your product, contact us at [email protected] or phone 01488 685400 to obtain a Returns Authorisation Number (RMA number).
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.